NOTE: The hair can't be dyed
1.Why the length is not the same as description?
We measure the length of hair when the hair be stretched to straight, the wavy and curl texture hair will be much shorter when compared with the straight hair, pay attention to that before you buy, Thank you!
2.Why the weight is not the same as the description?
Because our product was made by machine, it is normal that it will exist 5-10g error.
3.Why does my hair become tangled?
The hair would become tangled due to dryness, oil&dirt build-up, salt water and not combing (wide tooth comb) out your hair daily. Make sure to wash and condition your hair at least once a week, and if possible, twice a week would be better. You may use hydrating drops or consult your stylist for further suggestions.
4.Can they be straightened or curled?
Of course, they are made of 100% heat resistant fiber, the hair can be curled or straighten, but the temperature should not exceed 160 degree.
Please kindly Caution: Please do not put down the hair after you roll it until it cool down. You can put the hair on your hand or something that can hold the curls of the hair,so that to maintain the curly.
5.When will you ship my parcel out after i paid for my order?
There will be a 24-hour payment verifying time by aliexpress, we will ship the goods within 24-48 hours after the verifying time.
6.How to deal with the odor?
Some of the clients may talk about the odor when receiving the hair. Dear, there's no need to worry about this, after co-washing and nursing it for some time, the odor will disappear.
7.Why the color is not the same as description?
Differences in color may be caused by some other reasons such as color reflection in the monitor, lighting, background etc.
However, if you believe that the item received is in wrong color, please contact us to see if a return or refund is possible.
Your feedback is very important to us. If you are happy with our product, please give positive feedback. Please don't leave any neutral or negative feedback without telling us the reason.
If you have any problems, please contact our customer service immediately. We want our customers to be happy and we will try our best to serve our customers and make your shopping experience enjoyable.
Services & Estimates: Orders placed and paid for by 5:00 PM Pacific Monday through Friday usually ship out the next business day. Orders placed after 5:00 PM Pacific are packaged up the next business day and shipped the day after that.
Business days are Monday through Friday and do not include weekends or holidays. Orders placed while we are closed over the weekend are packaged up on Monday and shipped on Tuesday.
After that, delivery times depend on where you're located and which shipping method you choose. The times listed below are estimates and are not guaranteed; sometimes the mail is slower during times of high volume like holidays, delayed due to bad weather (especially during winter), and sometimes international packages are delayed due to customs.
We occasionally give free shipping upgrades if a faster option doesn't have much of a price difference. If you are intentionally using a slower shipping option for scheduling purposes, please let us know when you order and we'll make sure not to give any upgrades.
|First Class: 3-6 business days.||First Class: 1-4 weeks.|
|Priority Mail: 2-4 business days.||Priority Mail: 1-2 weeks.|
|Express Mail: 1-3 business days.||Express Mail: Approx. 1 week.|
| Parcel Select: 5-10 business days. |
(4-6 weeks for AK, GU, HI, and PR).
|more than $ 55 shipping free by UPS|
Fees & Import Duties: International orders may be subject to customs duties. We are not responsible for customs, VAT, or any other charges you may incur if you are an international customer. If fees are a concern, please contact country's customs office, postal service, and any other applicable agencies prior to ordering.
Please note that some of our products cannot be imported into certain countries (for example, the vast majority of our catalog contains items that cannot be sent to Italy). We recommend researching import restrictions prior to ordering, as you may have to change or cancel your order if it contains items that we cannot ship to you.
Delivery Times: When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping method you choose, shipping date estimates may appear on the shipping quotes page.
Unclaimed Packages: Order returned to us as unclaimed will be canceled.
Domestic: All domestic orders are shipped through epacket with free tracking included.http://www.17track.net/en